Refund policy

VEROSHAVE Return and Limited Warranty Policy

At VEROSHAVE, we take pride in the craftsmanship of our products and are committed to providing our customers with the highest quality shaving experience. To that end, we have established the following return and warranty policy.

60-Day Return Policy
VEROSHAVE offers a 60-day return window for customers who are not fully satisfied with their purchase. To start a return, contact our support team at hi@switchtovero.com within the 60-day period and we will send you return instructions.

United States customers: VEROSHAVE covers the return shipping cost.
International customers: customers located outside the United States are responsible for return shipping costs.

How refunds work
Once we receive and inspect your return, we will email you to confirm, and your refund will be issued to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to show the credit.

Please note that VEROSHAVE head shavers are engineered to deliver a close shave. Results may vary with skin type, hair texture and usage. Such variation is not a manufacturing defect, and for international customers it does not change who pays for return shipping.

Subscriptions
You can skip, pause or cancel a blade subscription at any time from your account before the next scheduled charge. See our Subscription and Cancellation Policy for details.

Limited 2-Year Warranty
Beyond the 60-day return period, VEROSHAVE provides a limited 2-year warranty covering verifiable manufacturing defects in materials or workmanship. The following conditions apply:

The customer is responsible for return shipping costs under the limited warranty.
Upon verification of a manufacturing defect, VEROSHAVE will, at its discretion, replace the defective product with a new unit of the same model, or an equivalent model if the original is no longer available.

This limited warranty does not cover damage arising from misuse, improper handling, or failure to follow product care instructions. VEROSHAVE's liability is limited to the replacement of the defective unit under the conditions described above.

Contact
RIYO USA LLC (trading as VEROSHAVE), 15673 Southern Blvd #107-341, Loxahatchee Groves, FL 33470, United States
Email: hi@switchtovero.com | Phone: (201) 350-9643